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REFUND POLICY 1. General Policy Enjz.ai operates as a digital AI Software-as-a-Service (SaaS) platform. Due to the nature of digital services and instant access to AI tools, all purchases are non-refundable, except where required by applicable law. 2. Subscriptions Subscription fees are billed in advance on a recurring basis (monthly or annually). You may cancel your subscription at any time; however, no refunds or partial refunds will be issued for the current billing period. Upon cancellation, access will remain active until the end of the paid period. 3. Usage-Based Credits Any purchased credits, tokens, or usage-based balances are non-refundable and non-transferable. Unused credits do not roll over unless explicitly stated. 4. Free Trials If a free trial is offered, no charges will apply during the trial period. Once the trial ends and billing begins, standard refund rules apply. 5. Technical Issues Refunds may be considered only if: The service is completely unavailable due to a verified technical failure on our side The issue persists for a significant period and cannot be resolved Such cases are reviewed individually and do not guarantee approval. 6. Fraud & Unauthorized Payments If you believe a payment was made fraudulently or without authorization, please contact us immediately. Valid claims may be eligible for a refund after investigation. 7. Third-Party Payment Providers Payments are processed securely through third-party providers such as Stripe and PayPal. Refunds, if approved, will be issued through the original payment method in accordance with their policies. 8. Policy Updates We reserve the right to update or modify this Refund Policy at any time. Changes take effect immediately upon posting on Enjz.ai. 9. Contact Us For refund-related questions, please contact us via the official Enjz.ai website.